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Understanding the Credit Card acceptance / declined process.
We are required to use various fraud detection security systems to verify that the card is being used by an authorized user.
Some of these methods include Address Verification Systems (AVS), Card Code Value (CCV) and other hidden Fraud Alert Systems.
There are many reasons that your credit card may be rejected.
The Credit Card Payment gateway will reject a card if:
1. You typed in the wrong Credit Card # or expiration date.
2. Billing address used is different from the Billing address on the credit card.
3. AVS is not supported by your card issuing bank.
4. Address information for cardholder is unavailable or not on file.
5. Lack of funds available on your account.
6. NON-US Card issuing bank cards will be rejected.
7. Gift Cards will be rejected since they have no AVS security features.
8. Your IP address is hidden, blocked or on a fraud alert list.
AVS - Address Verification Service
The Address Verification Service (AVS) is a security system designed to combat one of
the most common forms of online credit card fraud. AVS compares the billing address
information provided by the customer with the billing address on file at the customer’s
credit card issuer. The payment gateway receives an AVS response code and then either
accepts or declines the transaction according to configured security settings.
Card Code Verification (CCV)
A customer’s card code is a three- or four-digit security code printed on a credit card’s
signature panel in reverse italics, or following the full number on the front of the card.
Similar to AVS, Card Code Verification (CCV) compares the customer’s card code with
the card code on file at the credit card issuer. The payment gateway receives the card code verification response code from the customer’s bank and either accepts or
declines the transaction according to configured settings. Since the card code
should only be known to the person in possession of the physical credit card, these
additional numbers provide an extra measure of security against unauthorized credit
card transactions.
Credit card Pre-Authorized payments
What is a Pre-Authorized payment?
When you place an order with us we do not Capture the Funds until we ship your order.
A Pre-Authorization is a HOLD of the approved amount of the order.
Once the order is processed and shipped we CAPTURE the correct amount of the transaction that was shipped.
When a Credit Card is declined for security reasons (AVS or CCV problems) your bank may still place a Pre-Auth HOLD on those funds.
Declined Pre-Auth holds will be released by your bank in 1 to 7 days depending on the individual issuing bank's systems. We can not release Declined Pre-Auths since we do not have the order on our systems.
Unfortunately the Banks don't seem to care who actually uses your credit card since they are not liable for fradulent charges and will authorize almost anything.
Fraud protection is up to the customer keeping the CCV # secret and the merchant's security systems.
Every few days we have someone call us and says that there are multiple holds on their accounts.
If you are declined, STOP and contact us! Continuing to Click, Click, Click may cause multiple Pre-Auth HOLDS on your checking account funds!
Remember that Dedit Cards are NOT Credit Cards and may be rejected by the Credit Card Security, AVS system!
Declined charges may place Pre-Auth Holds on your checking account funds.
Gift Cards will be rejected by the Credit Card Security, AVS system!
Credit card declined ?
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